Our approach and policies

Our aim is to provide realistic and affordable help to organizations of all sizes to create sustainable business improvements. Our approach acknowledges the fact that we cannot advise on improvements to your business unless we understand how it currently operates and until we have a complete appreciation of the problems and issues that you face. We believe that the key to success lies in the early stages of the work and we will not rush into standard solutions until we have a complete understanding of the implications.
 

In all of our dealings with clients and prospective clients we will adopt a professional and ethical approach. 

• We will not provide advice until we understand the clients business.

• We will keep client information confidential at all stages.

• We will propose sustainable solutions not quick fixes.

• We will always try to maximise the benefit and minimise the cost of any proposed solution.

• We will not to take on work that can be done more efficiently and effectively by the client.

• We will work closely with the client to ensure continuity of the project when we depart.

• We aim to build long term relationships.

We practice what we preach and are committed to the continuous improvement of our services to customers. To ensure customer satisfaction we operate the following controls:

• We agree the action plan with the client before significant expenditure is incurred.

• We have formal sign-offs to confirm satisfaction at key stages during projects.

• On large or long duration projects we will provide our brief status reports on a weekly basis.

• We will hold a formal end of project review and will provide an end-of-project assessment form for completion by the client.

• We will contact the client post-completion to check the Client’s continuing satisfaction.

Environment Policy:  In line with environmental legislation and efficient business practice , we will endeavour to ensure the conservation of natural resources while minimising any adverse environmental impact from our operations, including, but not limited to, waste reduction and recycling. 

The company operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed and that low energy electrical equipment will be preferred for purchase. To reduce paper usage, we endeavour to perform business electronically. In addition, we will always seek to purchase products that are re-usable and recyclable and that do not damage the environment. Whenever possible we try to reuse incoming packaging materials. 

We aim to review our environmental policies and procedures regularly to improve our effectiveness and efficiency.

We are registered under the Data Protection Act 1998 (Registration No. PZ8625533).

When you request information, documents or registration on the website, we may ask you for contact information, personal details and email addresses. We will never disclose information about your individual visits to the site or personal data to any third parties unless we have your prior consent. We do not sell or rent your personal information to others. Unless you decide to opt-out we may use the information to notify you about changes to our website and new services that we believe you will find interesting. If you do not want to receive such mailings, simply tell us when you give us your personal information. Alternatively you can opt out of receiving such mailings at any time by sending an email to REMOVE@petts-consulting.co.uk

You can check the information which we hold on you by emailing us at info@petts-consulting.co.uk , we will send you the information (as held by us) within the appropriate legal time limit and will try to send it within 14 days. Any information which we hold on you will be review for accuracy and we will regularly audit it and dispose of any information which has not been used over a twelve month period. Your information will not be passed onto any third parties without your express permission in compliance with the Data Protection Act